Please note due to Covid delivery time frames with DHL are now 7-10 working days across the globe. We thank you for your understanding.
We apologise due to the increased cost of airfreight with DHL we must charge shipping for orders under $200. The cost is much more than the below rate which we do subsidise.
- Complimentary free shipping on all orders over $200
- Under $200 USA, UK, Asia including Australia flat rate $25
- Under $200 Europe, Middle East, Africa, India, South America flat rate $35
- We apologise due to DHL restrictions we are unable to send to Russia a this time.
- We use DHL Express courier service for all deliveries globally. (For Russia DHL can only deliver to a company address). If you do not have a company address we send with EMS couriers.
- Delivery time frame within 3-4 working days
- DHL provide fully traceable service with signature required on delivery.
- Orders are dispatched from our Indonesian warehouse in Bali. Orders are sent the same day if made before 10am, next morning if made after.
- Orders made over the weekend or public holiday will be dispatched the next working day.
- We will email you with a tracking number when your order is dispatched. For security reason all goods require a signature
- Please ensure that the shipping address you provide is the correct one, once your order has left our warehouse we are unable to alter addresses. A re-shipping fee $50 to EU, $40 to US will be applied if we need to re-ship.
- DHL are unable to ship to PO box's please provide an address where someone will be availble to sign for the package during working hours. If no one is available DHL will leave a delivery card for you to reschedule delivery.
- In some circumstances the receiver may be required by their countries customs regulations and government policies to pay duties and tax’s, this is the responsibility of the receiver. Orders cannot be returned to sender and La Confection is unable to pay these customs charges on your behalf. Unfortunately If you refuse to pay these charges your parcel may be abandoned. For further information, please contact your local customs office.
- If you have any shipping queries please email firstname.lastname@example.org